Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use this website (seedance25-ai.net, the "Service"), an AI video and image generation platform.

Information We Collect

1. Account Information — Your name, email address, and avatar, provided when you register directly or through a third-party sign-in provider (e.g. Google or GitHub).
2. Generation Content — The prompts you submit, the reference media (images, video, audio) you upload, and the content generated for you. We store these so you can access your creation history.
3. Usage and Billing Data — Credit balance and transactions, subscription status, orders, and how you interact with the Service.
4. Device and Log Information — IP address, device type, operating system, browser type, and approximate country/region, used for security, compatibility, and performance.
5. Attribution Data — When you first visit, we may record the referring page, UTM campaign parameters, and country to understand how users find the Service.
6. Cookies — Used to keep you signed in, remember preferences such as language, and measure aggregate usage via analytics.
7. Payment Information — Billing is handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

• Provide, maintain, and improve the Service, including generating the content you request.
• Process transactions, manage credits and subscriptions, and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud, abuse, and violations of our Terms of Service.
• Analyze aggregate usage and acquisition channels to improve the product.

How Generation Works (Third-Party AI Providers)

To fulfil a generation request, your prompt and any reference media are transmitted to the third-party AI infrastructure providers that serve the underlying models. These providers process the data to produce your output and are bound by their own privacy and data-processing terms. We do not send them your account profile or billing details.

Data Sharing

We do not sell your personal information. We share data only in these limited cases:

• With service providers who help us operate the Service (AI model providers, payment processors, cloud hosting and storage, email delivery, analytics), under appropriate safeguards.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Storage and Security

Generated media and uploaded reference files are stored on cloud object storage served over encrypted connections. We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Data Retention

We retain your account data and creation history while your account is active. When you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required for legal, billing, or security purposes.

Your Rights

Depending on your jurisdiction, you have the right to access, update, export, or delete your personal information, and to object to or restrict certain processing. You can exercise these rights through your account settings or by contacting us at the email address below.

Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page and, where appropriate, sending a notice through the Service.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@seedance25-ai.net.